7850 Walker Drive 2nd Floor
Greenbelt, MD 20770
June 21, 2019
Re: TiVo Customers: Accessing Xfinity On Demand App
Dear Sir or Madam:
We are committed to keeping you updated about actions that may affect our customers. To that end, and as a courtesy in the event you receive questions, we are letting you know that as of June 25, 2019, the Xfinity On Demand app will no longer be available on TiVo devices.
In close consultation with TiVo, we made the decision to remove the Xfinity On Demand app from TiVo devices because the platform that permits those entitlements utilizes outdated technology that can no longer be updated and is therefore susceptible to security breaches. Both Xfinity and TiVo have notified affected customers of this equipment issue.
Please feel free to contact me at (301) 836-9519 if you have any questions or issues.
Senior Manager, Government & Regulatory Affairs
Comcast Beltway Region